FAQ
## Frequently Asked Questions
### Are your products made in Canada?
No. Our products are imported, but Brighton Jars & Bottles is a proudly Canadian-owned and operated business.
### Are lids or caps included?
Yes. All jars and bottles include their matching lids or caps. The price shown covers the complete set.
### Do you offer samples?
Yes. Samples cost **$2 each**, plus shipping. To request samples, email **sales@brightonjars.ca**.
### Can I purchase larger wholesale quantities?
Yes. If the quantity you need is available in our inventory, we can supply it immediately. If not, we can coordinate a production order and arrange either direct shipment to you or delivery to our warehouse.
### What is the difference between overflow capacity and net fill capacity?
**Overflow capacity** is the maximum volume a container can hold when filled right to the brim.
**Net fill capacity** is the usable volume when filled to a safe fill line, leaving headspace for sealing and handling without spills.
### Can glass jars or bottles withstand freezing?
Glass can tolerate freezing temperatures, but liquids expand when frozen and may cause breakage. To reduce risk, always leave enough headspace for expansion, avoid sudden temperature changes (like putting hot glass directly into a freezer), and handle jars carefully.
### What are the main methods of filling glass containers?
- **Hot Fill:** Filling at high temperatures (typically above 82°C) to help sterilize product and container.
- **Cold Fill:** For room-temperature or cold products that don’t need heat-based sterilization.
- **Hot Water Bath:** Common for jams, pickles, and other high-acid foods.
- **Autoclave:** High-pressure, high-temperature sterilization used in commercial food processing.
### Do you provide printing services on glass jars or bottles?
Yes. We offer printing on jars and bottles with a Minimum Order Quantity (MOQ) that depends on the specific item. Please contact us with your project details for more information.
### What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and E-transfer. All payments are processed securely.
### Can I pick up my order?
Yes. At checkout, select the **Pick Up** option instead of shipping. We’ll email you when your order is ready for collection. Please bring your order confirmation or proof of purchase when you arrive.
### How long does it take to prepare my order?
Orders are processed on a **first-come, first-served** basis. Orders placed before **5 PM** enter the queue the same business day. Processing typically takes **24–48 business hours**. You’ll receive a notification once your order is ready for pickup or has shipped.
### How fast do you ship?
Orders are typically shipped within **24–48 business hours**, Monday to Friday. Orders placed before **5 PM** are added to the processing queue that same business day.
### When will I receive my tracking number?
You’ll receive an email with tracking information as soon as your order ships.
### What should I do if my jars arrive broken?
If your order arrives damaged, please contact us within **48 hours** of delivery with clear photos of:
- the shipping box
- the internal packaging
- the damaged items
Because we use third-party carriers, **all damage-related refunds, replacements, or store credits depend on the carrier’s claim process and approval**. We can only provide compensation once the carrier has completed their investigation and approved the claim.
### Can I return my order if I change my mind?
Yes. Items can be returned if they are unused, unopened, in their original packaging, and the return is requested within **30 days** of the order date.
### Who pays for return shipping?
For standard returns (non-damaged items), the **customer is responsible** for all return shipping costs.
### How will my refund be issued?
Once we receive and inspect your return, refunds are issued **either as store credit or back to your original payment method — it’s your choice**. Shipping fees are non-refundable.
### What items cannot be returned?
- Used or opened items
- Items not in original packaging
- Returns requested after 30 days
- Clearance or final-sale items