Shipping policy


Order Processing

All orders are processed on a first-come, first-served basis.

Orders submitted before 5:00 PM Eastern Time on a business day will enter the processing queue the same day.

Orders submitted after 5:00 PM, or on weekends or holidays, will enter the processing queue on the next business day.

Standard processing time is 24–48 business hours.

Shipping & Transit Times

Transit times vary depending on the destination and shipping carrier.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

The 24–48 business-hour processing time refers to the time required to prepare your order and does not include the carrier's transit time.

Shipping Fees

Shipping fees are calculated at checkout based on the order and delivery destination.

Shipping fees are non-refundable.

Packaging & Shipping Damage

Brighton Jars & Bottles packages glassware using protective materials designed to minimize the risk of damage during transit.

If any portion of your order arrives damaged, please notify Brighton Jars & Bottles within 48 hours of delivery.

To process a damage claim, please provide:

  • Photos of the outer shipping box
  • Photos of the internal packaging
  • Photos clearly showing the damaged items

Please keep the damaged products and all original packaging until the claim has been completed, as the shipping carrier may require additional information or inspection.

Failure to provide sufficient photographic evidence may affect eligibility for compensation.

Damage Claims

Shipping is handled by third-party carriers. Brighton Jars & Bottles will submit and handle the shipping damage claim with the carrier on your behalf. You will not be required to submit the claim directly with the carrier.

Damage-related refunds, replacements, or credits are subject to the carrier's claim process and approval.

Brighton Jars & Bottles cannot issue compensation until the carrier has completed its investigation and approved the claim.

If the carrier denies a damage claim, Brighton Jars & Bottles is not obligated to provide a refund, replacement, or store credit for the shipping damage.

For additional information regarding returns and refunds, please refer to our Return & Refund Policy.