Refund policy

RETURN & REFUND POLICY

Standard Returns

We accept return requests for eligible products within 15 days of delivery.

To be eligible for a return, items must be:

• Unused and unopened
• Undamaged
• In their original packaging

After 15 days from delivery, all sales are final and are not eligible for return or refund, except for shipping damage reported within the required 48-hour period.

Damage During Shipping

If your order arrives damaged, please notify Brighton Jars & Bottles within 48 hours of delivery.

To process a damage claim, please provide:

• Photos of the outer shipping box
• Photos of the internal packaging
• Photos clearly showing the damaged items

Please keep the damaged products and all original packaging until the claim has been completed, as the shipping carrier may require additional information or inspection.

Shipping is handled by third-party carriers. Brighton Jars & Bottles will submit and handle the shipping damage claim with the carrier on your behalf. You will not be required to submit the claim directly with the carrier.

Damage-related refunds, replacements, or credits are subject to the carrier's claim process and approval. Brighton Jars & Bottles cannot issue compensation until the carrier has completed its investigation and approved the claim.

If a carrier denies a damage claim, Brighton Jars & Bottles is not obligated to provide a refund, replacement, or store credit for the shipping damage.

How to Initiate a Standard Return

For an eligible non-damaged product:

1- Contact Brighton Jars & Bottles within 15 days of delivery to request return approval and instructions.

2- Wait for confirmation before returning the products. Unauthorized returns may be refused.

3- Pack the products securely for return shipping. The customer is responsible for any loss or damage occurring during return shipping.

Return Shipping

For standard returns involving non-damaged products, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable.

Refunds

Refunds for approved standard returns are issued only after the returned products have been received by Brighton Jars & Bottles and inspected to confirm that they are unused, unopened, undamaged, and in their original packaging.

Approved refunds may be issued either as store credit or to the original payment method, at the customer's choice.

Original shipping charges are non-refundable.

Once approved, refunds are typically processed within 3–7 business days. Additional processing time may be required by your bank or financial institution.

Non-Returnable Items

The following are not eligible for standard returns:

• Used or opened products
• Products that are damaged or are not in their original packaging
• Returns requested more than 15 days after delivery
• Returns sent without prior authorization
• Clearance or final-sale items

Shipping damage is handled separately under the Damage During Shipping section above and must be reported within 48 hours of delivery.